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X-CARD is your ticket to the world of sports, entertainment and relaxation in the entire x-bionic\u00ae<\/sup>sphere resort. You can use it for cashless payments for selected products and services. Simply charge your card with a credit in any amount and pay comfortably throughout the entire x-bionic\u00ae sphere.<\/p>\n The main advantage of X-CARD is the possibility for simple and convenient cashless payments throughout the entire x-bionic\u00ae<\/sup>\u00a0sphere. Moreover, if you spend at least \u20ac100.00 in one calendar month, we will give you \u20ac20.00 back in the next month.<\/p>\n You can register your X-CARD online via the website www.x-bionicpshere.com<\/a>\u00a0or personally at one of our receptions (x-bionic\u00ae<\/sup>aquatic sphere, x-bionic\u00ae<\/sup>wellness sphere, Gym or in x-perience store next to the hotel reception).<\/p>\n If you have registered personally at our reception, you will receive your X-CARD immediately once the registration process has been completed. In case of an online registration, you can simply pick up your X-CARD during your next visit at any reception (x-bionic\u00ae<\/sup>aquatic sphere, x-bionic\u00ae<\/sup>wellness sphere, Gym or in x-perience store next to the hotel reception).<\/p>\n The issuing of a standard X-CARD is free of charge. Wooden X-CARDs are subject to a fee of \u20ac5.00. In case of loss or damage of the carrier, you will be charged \u20ac5.00 for the issue of a new carrier.<\/p>\n You can charge your credit by logging in to your customer profile www.x-bionicsphere.com<\/a>\u00a0or at any cashier at the x-bionic\u00ae<\/sup>\u00a0sphere (except hotel reception). The amount of the charged credit is not limited.<\/p>\n Your X-CARD becomes active and ready to charge and use immediately after you verify your email address. In order to do so, you need to click on the activation link you received in the email confirming your registration. Upon clicking on this link, you will be asked to log in to your customer profile and set a\u00a0new password. Your X-CARD becomes active after this process is completed.<\/p>\n The bonus credit behaves just like the usual credit. If your consumption during a single calendar month exceeds \u20ac100.00 (and multiples of this sum), a bonus amounting to \u20ac20.00 (and multiples of this sum) will be assigned to your account on the first day of the next month. The only prerequisite is paying for our services using your\u00a0charged X-CARD.<\/p>\n In this case, your credit will be carried over to the next month. However, you lose the opportunity to get a \u20ac20.00 bonus credit, and your consumption counter resets to zero.<\/p>\n No, the validity of the credit and carrier has no time limitation.<\/p>\n Once you charged a credit on your X-CARD, is it not possible to refund it.<\/p>\n To enjoy the benefits of the X-CARD customer program, it is necessary to carry the card with you.<\/p>\n Every registered member of the X-CARD customer program can assign to his\/her account sub-users (up to 10 people) who dispose over the main credit. These sub-users can be easily assigned during the registration process at the reception or online via the website\u00a0www.x-bionicsphere.com<\/a>\u00a0after logging into the customer profile.<\/p>\n X-CARD customer program members must be at least 15 years old. Children under 15 years of age can be assigned a sub-user status and dispose over the same credit as the main X-CARD holder.<\/p>\n You can log in to your customer profile via the website www.x-bionicsphere.com<\/a>. Login name is the email address you provided when registering. Your password has been set manually when confirming the registration.<\/p>\n Please contact our Customer Centre at x-card@x-bionicsphere.com<\/a>\u00a0or at +421 313 262 622.<\/p>\n If you forgot your password, you need to request a password restore via the website\u00a0www.x-bionicsphere.com<\/a>. After filling in your email address, you will receive an email containing a link to restore your password. By clicking on this link, you will be asked to set a\u00a0new password.<\/p>\n Please contact our Customer Centre at x-card@x-bionicsphere.com<\/a>\u00a0or at +421 313 262 622.<\/p>\nWhat are the advantages of X-CARD?<\/h4>\n
How can I register for the X-CARD customer program?<\/h4>\n
Where can I pick up my new X-CARD?<\/h4>\n
Is the issuing of X-CARD subject to any fees?<\/h4>\n
How and where can I charge my X-CARD credit?<\/h4>\n
Can I charge my X-CARD immediately after the registration?<\/h4>\n
How does the bonus credit work?<\/h4>\n
What happens if I\u00a0don\u2019t spend \u20ac100.00 within one calendar\u00a0month?<\/h4>\n
Is the validity of the credit\/carrier limited?<\/h4>\n
How do I\u00a0proceed to refund the charged credit?<\/h4>\n
What if I\u00a0forget to bring my X-CARD when visiting x-bionic\u00ae<\/sup>sphere?<\/h4>\n
Can I share my X-CARD with other family members?<\/h4>\n
Can I\u00a0also get an X-CARD for my child who is under 15 years of age?<\/h4>\n
How do I\u00a0log in to my customer profile?<\/h4>\n
What if I\u00a0entered incorrect contact information when registering for X-CARD?<\/h4>\n
What if I forgot my password?<\/h4>\n
What if I\u00a0didn\u2019t receive the confirmation e-mail?<\/h4>\n
What if my X-CARD got lost, stolen or damaged?<\/h4>\n